Thoughts on Group Leader
Got better as week went on. First night was dreadful. we had to chase hotel to find out time to meet. Then we were waiting in a separate place and we had to then go and find leader. No group meets in evening arranged until we suggested. I think he didn't know how Exodus operates generally as his first one and I felt sorry for the many lone travellers in our group as they were on their own for 3 evenings I think.
Advice for Potential Travellers
Take own snacks from UK for lunches. Local shops poor and unhealthy selections (no M&S Salads!) and often closed when had time to shop
Reply from Exodus
We’re disappointed to read that Jenny felt her trip to Madeira could have been better, though we are thankful for her taking the time to leave a review.
We do highlight in our trip notes that occasionally, the itinerary may be shuffled or changed for a variety of reasons outside of Exodus’ control, most commonly on walking trips because of weather. We have followed up with our local team about the changes made, but are confident that these will have retained the integrity of the original itinerary as much as possible. Regarding public transport, we use this as well as private vehicles, though occasionally for the benefit of the group we use the latter over the former for logistical reasons.
It was Jenny’s tour leader, Narcisco’s, first Exodus trip, for which we provide comprehensive training and a leader handbook. However, it sounds like he did not arrange meetings and group meals as we would expect, and we have followed up with our local team to remind him to do this on any future trips he leads. Narcisco should also have been more proactive in leaving messages at reception so that your group could gather for your welcome briefing, and we are sorry this was not done and caused some real inconvenience.
We are also exploring the possibility of providing healthy lunch options which our customers can pack at their hotel in the morning before walks.
We hope that the above can show that we are following up on Jenny’s concerns, and hope that we will be able to welcome her back on another Exodus trip when she travels again.
– Danny Bell, Exodus Product Manager