Reviews

Amazing Safari

A fantastic week. Saw the Big 5 and lots more. A great balance between travel and relaxing.

Great walking in a serene setting

The hotel is in an excellent location, just on the edge of a small town, either looking at meadows at the back, or some fantastic mountain views in the front. Get back from a walk and sit in that front garden with views like that with a cold beer and your fellow walkers (who were such a fun bunch on this trip!), doesn’t get much better than that! Comfy rooms too. Charming staff, everyone was always very approachable and personable and nothing was ever too much trouble -not just for the owners, everyone, really. Great food, with sometimes variable portion sizes, but always very very well cooked.
The walking was varied, some days rockier terrain, some days quite muddy, some days a mix of everything – no complaints in that regard. I think appropriately graded as well. Day 1 really did feel just like a warm-up walk, the most featureless of them all, both in terms of terrain and scenery. Not a bad walk by any means, but nowhere near as good as the other four days. Whenever there was an optional ascent/scramble on any of the walks, the bail-out point was always well chosen.
The biggest surprise of the whole trip was how quiet and serene it all was! Hardly ever seen anyone else apart from our own group (minus the Cares Gorge, that is definitely a very popular walk), just made all the walks incredibly peaceful. Of course that might depend on the time of year, but we were very lucky with that in the first half of July.

Fantastic way to see an amazing places

Alaska is incredible. This trip is well paced, visits three fantastic areas, and by camping you really feel you’re in the wilderness. If you’re into the outdoors and want to go somewhere really different, this is the trip for you!

Amazing Trip in the Amazon, on the Inca Trail to Machu Pichu and Lake Titicaca.

3 nights in the Amazon were unbelievable, so much to see and do and our Amazon guide Roland was incredibly knowledgeable and helpful. He made everything easy.
Hiking the Inca Trail through the scenery of the Andes mountains was awesome and our guide Ollie was also amazing at looking after us and explaining the history of pre Inca civilisations and the Incas.
Our home stay with villagers on Lake Titicaca was also a fantastic experience, watching the sunset and learning about their lifestyle on Amantani island.
Also the time spent in Lima, Cusco and Puno was also very enjoyable for more of a city feel and they are beautiful cities.

The Silk Road

This trip was, without doubt, an experience of a lifetime. Yes, it is fast-paced and there are some early starts and full days, but I look back now over the two weeks and I am genuinely staggered by the number of experiences we packed into our time in this fascinating part of the world. Watching eagle hunters at work (and holding a golden eagle myself), visiting stunning mosques and Orthodox churches, walking through the awe-inspiring Charyn Cannon (Kazakhstan), exploring Almaty and being taken to see the very interesting Tashkent metro stations, climbing a minaret in Khiva to gaze into Turkmenistan… I can honestly say that this trip made the most of our time there, and the itinerary is well planned to take into account different interests and needs of guests.

Accommodation is clean, comfortable and full of local character. I don’t recognise the description in a previous review of ‘mediocre’ establishments – that was not my experience at all.

If you are interested in learning more about an often-forgotten part of Asia, definitely go for this trip – I would do it again in a heartbeat!

Amazing Holiday Experience

A wonderful two-week journal through a very beautiful country. At times the rides were strenuous. The accommodations and food were excellent. The Sri Lankan group leader, Suresh, is the absolute best.

Amazing destination spoilt by Exodus

Unfortunately I cannot recommend using Exodus to visit this incredible part of the world. Here’s 10 reasons why.

ITINERARY
1. Exodus have recently changed this itinerary, shortening the time spent in Kyrguzstan and Kazakhstan and adding an extension to Khiva. The first half of the new itinerary is abso-****ing-lutely stupid in these time scales, and the second half (likely due to timetable changes beyond Exodus’ control) invloves stupid logistics every single time you move between destinations. There are FIVE days where some form of overnight train travel/a pre-5am start or post-midnight arrival are included, and guests are expected to do a full day of sightseeing without the chance to catch up on rest. I’m energetic, in my late 30s and used to fast travel, but this was thoroughly unpleasant
2. Amount of travel time for first week was grossly mis-described by sales rep: first week was 6-8 hours every day on the bus (except one day which was only two hours), and the rep told me it was about half that. There’s no way I would have booked this trip knowing how much of it was on a bus
3. Doing the border crossing from Kazakhstan to Uzebekistan on foot rather than getting the through train between countries is stupid. If that through train has been cancelled it would make much more sense to fly between the two countries, rather than expecting guests to do an overnight train, get up at something stupid like 4am to drive to the border, engage in a 2-hour scrum fight to cross the border, and then take a 3 hour bus at the other side
4. Uzbek guide spent 1-4 hours every day (average 2 hours per day) taking the group to vendors where he clearly gets a kickback. I booked a cultural trip, not a shopping trip, and this infuriated me.

EXODUS COMPETENCE
5. Sales rep LIED – a bare faced, out-and-out lie – about the reason for the itinerary change. When I asked about it (and I pressed at length) she insisted the reason for speeding up the first week and adding on Khiva was because people were so keen on Khiva. Turns out that is completely untrue; it’s simply because Bukhara airport became inconvenient for Exodus to use. The previous itinerary seems like it would have been much more sensibly paced, and wouldn’t have involved a 3am start and a 6-hour night train to Khiva – and as usual, following little to no sleep, the group were expected to do a full day of sightseeing
6. Exodus were very slow (2 days) to confirm whether there would be an itinerary change following an airport closure, which meant it was impossible for me to sort out my own travel arrangements in a sensible timeframe. This was one week before travel, and I was left with literally a 2-hour window to make changes after Exodus had finalised their own plans. Even worse, they were slow and not proactive in communicating about what was going on. The trip support guy was lovely when I called and he tried to be helpful, but Exodus’ logistics team weren’t anywhere near fast enough so his hands were tied

FOOD, ACCOMMODATION AND VALUE FOR MONEY
7. This trip represents poor value for money, given how cheap hotels we stayed in were to book direct
8. Location of most (about two thirds) of the hotels was poor
9. Quality of most of the hotels was mediocre vs. the trip price

It’s a real shame, because I loved the countries and the first guide.

All in all, everything about this trip felt like it was designed to maximise Exodus’ profits at the expense of guests’ comfort, sanity, and level of sleep. No way on earth I would consider doing this trip or any other with them – I’m sure there are better operators and better itineraries available.

Most Inspirational Moment

These are really, really wonderful countries with a fascinating history. Overall I enjoyed the trip, but's that's in spite of and not thanks to Exodus.

Thoughts on Group Leader

Historical knowledge of both guides was very strong and both were very professional and competent. First guide was wonderful and created a great atmosphere, but the second guide didn't engage with the group personally and didn't bother to learn a single person's name.

Advice for Potential Travellers

Don't let this review put you off going - just think carefully about who you go with. Oh and a note for veggies - I'm vegetarian and was worried about this but the food was fine! There was always something veggie available, and often it was very good. But do brace yourself for a lot of soups, salad and bread, and for meat to be snuck into places you wouldn't expect.

Reply from Exodus

We’re genuinely grateful for Lucie taking the time to leave a review of her experience on our trip to Central Asia, though it is a huge matter of regret to learn that her time there wasn’t at all as positive as we would hope.

 

As we mention in our trip notes, this is a busy and fast-paced tour which allows our customers to take in the highlights of Kazakhstan, Kyrgyzstan, and Uzbekistan within a relatively short timeframe. As such, we explain that there are long days and early starts, and we feel that this serves to accurately set our customers’ expectations; we would disclose that, for departures operating with our new itinerary from June 2024 onwards, clients responding to our post-trip surveys rated their overall trip experience at an average of 4.28 out of 5, and the itinerary of the trip at a similarly high 4.23 out of 5, which means the vast majority of our customers rated their trip and itinerary as ‘good’ or ‘excellent’.

 

We are, however, saddened that Lucie didn’t feel the same way about the itinerary, and we will certainly bear her feedback in mind going forward.

 

Regarding the border crossing into Uzbekistan, we are reluctant to use internal flights for several reasons. It would add to the cost of the trip for our customers, while also being considerably poorer from a sustainability perspective; moreover, we feel that the purpose of adventure travel is to experience the authentic side of a destination, which internal flights would bypass. We explain the border crossing process in our trip notes for Days 7 and 8 to let our customers decide whether this experience is something for them.

 

To touch on the reasons for the itinerary change, we must make clear that Lucie’s sales representative was correct when she explained why we added the visit to Khiva for this trip. We previously listed Khiva as an optional extension for our Silk Road departures, but as it is one of the highlights of the region, we received a huge amount of feedback from customers recommending it be added to the regular itinerary, which we listened to and actioned. We believe that adding Khiva strengthens the itinerary overall and allows our groups to get the most out of their time in Central Asia, and it has generally been a very positively received addition. However, we’re sorry if Lucie did not feel that same way and regret that she was given the wrong idea about the reasons for the change.

 

It was a real shame for us to read that Lucie was unimpressed with the hotels on this trip, and that she felt that value for money overall was poor. The scores we receive from our clients who’ve travelled on our Silk Road trips are on average 3.93 out of 5 for value for money, and 4.05 out of 5 for accommodation, which, again, means that the majority of clients are indicating that these aspects of the trip were ‘good’ or ‘excellent’. We feel that, given the expert leaders we employ, the clean and comfortable properties our groups stay in, and the huge amount they get to see and experience, this trip offers very reasonable value; however, again we’re sorry that Lucie did not feel the same way. We appreciate that value for money is a major factor for our clients, and it is something we are constantly reviewing on all our trips.

 

We were heartened and reassured to read the feedback we received in post-trip surveys from other members of Lucie’s group, which indicated that this was overall a very successful and enjoyable departure. However, as we say, we are genuinely sorry that this was not Lucie’s experience; we very much hope that she saw some amazing sights and had some unforgettable experiences in Central Asia which made the trip as a whole worthwhile.

 

– Thomas Manchester, Exodus Product Manager

Vikki G

Excellent trip, loved the activities and the country so much

John R

Another excellent trip from Exodus

Excellent trip

A great trip, each day was quite different. Amazing scenery. Walking is all on good tracks. If you like obsidian then there is lots of it on the route. There is a nice natural hot pool at Landmannalaugar. The Flybus transfers work well so it doesn’t matter when you arrive. We had an extra day to fit in with our flights – plenty to do in Reykjavik – we went whale watching, shopping on rainbow street, swimming at the geothermal swimming pool.